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The Identity Theft Assistance Corporation is a non-profit corporation that is supported by its members and governed by a Board of Directors elected by the members.

ITAC Officers and Management

ITAC Board of Directors

Anne Wallace
President

Mary Biron
Chairman of the Board

Rod Pittman
Treasurer

Vickie Behan
John Brady
Joanna P. Crane
Neal Dittersdorf

Donald Duggan
Jeannie Fichtel

Kevin Lampeter
Jean Linnenbringer
Sarah Long
Von T. Matthews
Michael Metzger
Joan Pappas

David Rowan
Tom Shaw
Dianne Shovely
James Simmons
Paul Smocer
Debbie Ward

 

ITAC Officers and Management

Anne Wallace Anne Wallace
President
Identity Theft Assistance Center

Anne Wallace is President of ITAC, the Identity Theft Assistance Corporation and has provided leadership since its inception in 2004. Ms. Wallace is a nationally recognized expert on privacy, financial services and payments law. She began her legal career with the Board of Governors of the Federal Reserve Board where she served as Assistant Director of the Division of Consumer and Community Affairs and implemented key consumer credit laws including the Equal Credit Opportunity Act.

Mary BironMary Biron
Chairman of the Board

Mary Biron is currently Vice-President, Chief Security Officer, US for BMO Financial Corporation with responsibilities for Corporate Security activities including Loss Prevention and Corporate Investigation Services. She also serves as the Director of Harris Financial Corporation’s Identity Theft Prevention Program. She has extensive experience in all facets of Corporate Security with expertise in investigation, prevention and early detection of financial fraud schemes. She holds over 25 years of experience in the industry.

Rod Pittman Rod Pittman
Treasurer

Rod Pittman is an Executive Vice President of Corporate Security at BBVA Compass. He has worked in the financial services and banking arena for the past 27 years in the Audit, Compliance, Security and Consulting professions. He earned his MBA in Finance in 2001 and holds current certifications as a Certified Internal Auditor (CIA), Certified Financial Services Auditor (CFSA), Certified Information Systems Auditor (CISA), and a Certified Fraud Examiner (CFE).

 

ITAC Board of Directors

Vickie Behan
Citi

Vickie Behan is the Director for Risk Specialty Operations for Citi Cards. She leads credit risk mitigation efforts for Consumer in North America, including Credit Early Warning (CREW), Citi Test Center, and Citi Identity Theft Solutions. Most recently she served as Regional Director for Citicorp Cards Collections where she deployed collection strategy on Citicorp Cards Collections accounts and oversaw Collections Operating Centers in Albuquerque, Florence and Jacksonville.

Von T. Matthews

Von T. Matthews Von T. Matthews
Northern Trust Company

Von Matthews is Senior Vice President and Manager for the Global Fraud Investigations Unit of the Northern Trust Company. Prior to his employment at Northern Trust, he was the Manager of Investigations for Spiegel, Inc. from 1986 – 1990. He joined Northern Trust in 1990 and spent 15 years in various security and investigations related roles before joining Fifth Third Bank in 2005 as a Vice President and Regional Investigations Manager. Von re-joined Northern Trust in his current position in 2007. His team has responsibility for investigating both internal and external fraud attempts against Northern Trust. He also liaisons and consults in fraud investigation matters for Northern’s lines of business in Europe, the Middle East, and Asia. He is a Certified Fraud Examiner with the Association of Certified Fraud Examiners.

John BradyJohn Brady
MasterCard Worldwide

Bio coming soon.

 

Michael MetzgerMichael Metzger
Chairman of the Board

Michael Metzger is the Vice President, Business Risk Officer (Card) for Capital One where he is responsible for identifying, measuring and mitigating key elements of risk across multiple Card functions. Prior to joining Capital One in 2012, Mike served in various operational roles at Genworth Financial, including Six Sigma Black Belt, Annuities Servicing Leader and, most recently, Vice President, Global Operations Controller. With 14 years of experience in the Financial Services industry, he holds an MSA from Central Michigan University and a BS from the United States Naval Academy

Joanna P. CraneJoanna P. Crane
Federal Trade Commission

Senior Attorney and Identity Theft Program Manager 02/99 – 12/10 Developed and implemented the FTC’s Identity Theft Program pursuant to requirements of the Identity Theft and Assumption Deterrence Act of 1998. Managed interagency and inter-governmental teams in creating and executing programs for educating and assisting victims of identity theft, supporting law enforcement investigations, providing identity theft victim assistance training for law enforcement, victims service providers, and legal advocates, initiating outreach to and partnering with private industry, and developing regulatory and policy responses to identity theft issues.

 

Joan Pappas
Bank of America

Joan Pappas is a Senior Vice President and Policy Strategist for Bank of America in the Global Fraud and Claims organization. Her primary areas of responsibility are industry and payment network policy, enterprise fraud, ID Theft and compromise leadership and account data compromise policy. Joan has been in the Financial Services industry for over 25 years starting her career with Mellon Bank. Joan has been in Global Fraud Prevention Policy at Bank of America since 2006. Prior to 2006, she worked at MBNA America in a number of areas including Operations Administration, Fraud Operations, Fraud Strategies, Credit Customer Assistance, Business Development, and Finance. Joan holds a Bachelor of Business of Administration from Roanoke College, VA.

Neal Dittersdorf
Intersections

Neal Dittersdorf served as Intersections Senior Vice President and General Counsel from February 2003 until July 2004 when he was named as Chief Legal Officer. From January 2002 to January 2003, Mr. Dittersdorf was of counsel at the law firm of Venable LLP. He was employed by Credit Management Solutions, Inc. from July 1997 to June 2001, where he served as Deputy General Counsel and then General Counsel. He previously founded information and technology law practices at two national law firms, and was a Trial Attorney with the U.S. Department of Justice, Civil Division. Mr. Dittersdorf holds a B.A. from Brandeis University and a J.D. from New York University School of Law.

 

David RowanDavid Rowan
Sun Trust Banks, Inc.

David Rowan is the Senior Vice President and Director of Enterprise Technology Risk Management for SunTrust Banks, Inc. He is responsible for the Corporate Information Security Program, the Corporate Technology Legal and Regulatory Assurance Program, the Corporate Loss Prevention Program, the Corporate Access Control Program, the Corporate Records Management Program, the Corporate Security Program and the Corporate Business Continuity and Disaster Recovery Program.

Donald DugganDonald Duggan
Bank of the West

Donald Duggan is the Senior Executive Vice President and Head of Banking Services for Bank of the West. He is a member of the Bank’s Executive Management Committee and is responsible for the Operations and Systems Division of the Bank. His areas of focus include Information Technology, Branch Service Center, Call Center, Commercial Loan Servicing and Support, Cash Vault Services, and Wire and ACH Services.

  Tom Shaw

Tom Shaw
USAA

Tom Shaw is the Vice President of Enterprise Financial Crimes Management and the Identity Theft Officer for USAA. He has direct overall responsibility for financial crimes prevention, detection and recovery and overall responsibility for USAA’s AML and FACTA Identity Theft Red Flags programs. He holds a BS in International Economics from Texas Tech University and a MBA from Our Lady of the Lake University. He is Six Sigma Green Belt as well as Six Sigma Black Belt and LEAN trained. Tom is a Certified Anti-Money Laundering Specialist (CAMS) and a Certified Fraud Examiner (CFE). He participates in various working groups for fraud management such as the American Bankers Association, BITS and MasterCard US Fraud Advisory Council. Tom has over 25 years experience in the financial services industry in bank operations, consumer banking, ecommerce, call center management, small business and private banking.

Jeannie FichtelJeannie Fichtel
U.S. Bank

Jeannie Fichtel, Executive Vice President for U.S. Bank, leads the 24 Hour Banking and Financial Sales and the ATM Banking divisions of U.S. Bank. Jeannie is responsible for the U.S. Bank ATM Banking Operations as well as seven retail customer service and sales centers with over 1,800 employees who are responsible for handling more than 146 million calls and e-mails annually for the Consumer Banking division. Fichtel has a business degree from St. Mary’s College in Notre Dame, Indiana, and an MBA from Western Michigan University in Kalamazoo. She completed the Minnesota Executive Program at the Carlson Executive School of Management in 2009.

 

James Simmons
Mr. Simmons is the Director of Fraud Detection Operations and Specialty Investigations for the Capital One US Card Fraud Customer Protection Division. Responsibilities include: driving strategy, prevention and fraud detection functions for multiple businesses (Credit Cards, Commercial, Pre Paid, Rewards). He manages a team of more than 500 staff across multiple sites and several countries. He is also responsible for the law enforcement and prosecution strategy as well as identifying and mitigating new and emerging threats. He is a graduate of the University of Memphis with a degree in Criminal Justice and Criminology, and has been with Capital One for 15 years.

 
Kevin Lampeter
Kevin Lampeter HSBC North America Kevin Lampeter was appointed December 2005 to the new role of Senior Vice President, Chief Security & Fraud Officer for HSBC-North America. Prior to joining HSBC, Kevin was the Senior Vice President, Director of Corporate Security for State Street Corporation in Boston for 12 years. From 1983 – 1994, Kevin was employed at Chase Manhattan Bank, NA in New York City in a variety of roles progressing to Assistant Director, Corporate Security USA/Asia Pacific.
 

Dianne Shovely
Comerica

Dianne Shovely is a vice president in the Fraud Services division of the Financial Intelligence Department of Comerica Bank. She is the Fraud Training and Awareness Program Director and is responsible for the development, coordination and implementation of a national corporate program on raising fraud awareness with Comerica colleagues, customers and the community. In addition, she is responsible for the management oversight of the department’s Critical Response Phone Center.

Jean Linnenbringer
Genworth Financial

Jean Linnenbringer is Senior Vice President, Risk and Enterprise Services for Genworth Financial in Lynchburg, Virginia. She is responsible for managing key elements of operational risk including the Global Business Continuity Management program, Fraud Management, and operational Learning and Development. With over 30 years of experience in the Financial Services industry, Jean has held various roles in Operations, Risk Management, and Six Sigma process improvement. She holds a BA in Business Administration from Strayer University and is currently pursuing a Master's in Emergency Management from the University of Richmond.
 

Paul Smocer Paul Smocer
President, BITS

As President Paul oversees BITS, the technology policy division of The Financial Services Roundtable. Paul joined the Roundtable in February 2008 as Vice President of Security. In this role, he led BITS' work in promoting the safety and soundness of financial institutions through best practices and successful strategies for developing secure infrastructures, products and services. Prior to BITS, Paul focused on technology risk management at BNY Mellon and leading information security at the former Mellon Financial Corporation. Paul has over thirty years' experience in technology, security and control functions.

Sarah Long
PNC Financial Services Group

Sarah Long is a Senior Vice President at PNC Financial Services Group where she is a Director in the Customer Advocacy and Business Strategy Group. Previously she held various positions within the PNC Payments group. Sarah has over seventeen years experience in Financial Services, specializing in Product and Program Management, Marketing, and Customer Loyalty Initiatives. She was formerly with Bank of America and MBNA America, where she held several positions including managing the customer identity theft protection program. She has a Masters of Business Administration from Widener University.

 

Debbie WardDebbie Ward
Wells Fargo

Debbie Ward is an Executive Vice-President for Wells Fargo. She provides leadership for Risk Operations/Fraud Prevention Services, which includes Liability Fraud & Claims Management, Loss Management Controls, Loss Strategy & Performance, Prevention & Risk Operations, Division Support, and Business Office. Debbie joined Wells Fargo in 1980 and has held several management positions, including Treasury Services, Quality Assurance, Funds Transfer, Account Analysis, Balance & Controls, and Operational Risk & Transition.

 
     
ITAC Board Members

The ITAC board of directors at its 2012 annual meeting in New Mexico.

 

Copyright © 2013    ITAC, the Identity Theft Assistance Center, is the national advocate for identity theft victims and a leading voice on identity policy. Millions of consumers have access to the ITAC victim assistance service through our members - the financial services companies who support ITAC and offer it as a free service for their customers. ITAC is dedicated to protecting all consumers through education, research and the criminal prosecution of identity crime.