ITAC Officers and Management

President Anne Wallace, Identity Theft Assistance Center Anne Wallace is President of ITAC, the Identity Theft Assistance Corporation and has provided leadership since it’s inception in 2004. Ms. Wallace is a nationally recognized expert on privacy, financial services and payments law. She began her legal career with the Board of Governors of the Federal Reserve Board where she served as Assistant Director of the Division of Consumer and Community Affairs and implemented key consumer credit laws including the Equal Credit Opportunity Act.

Chairman of the Board Robert Shiflet, Bank of America Robert Shiflet is the Fraud Executive of the Consumer Card and Small Business Operations Group at Bank of America. He is responsible for the prevention and detection of fraud losses on the Consumer, ATM, Debit, Small Business, Large Corporate, and Government Card portfolios. Prior to joining Bank of America he was with Citibank where he held a variety of credit and fraud risk management roles both within the policy and operations areas of the CitiCard business.

Vice Chairman of the Board Kevin Lampeter, HSBC North America Kevin Lampeter was appointed December 2005 to the new role of Senior Vice President, Chief Security & Fraud Officer for HSBC-North America. Prior to joining HSBC, Kevin was the Senior Vice President, Director of Corporate Security for State Street Corporation in Boston for 12 years. From 1983 – 1994, Kevin was employed at Chase Manhattan Bank, NA in New York City in a variety of roles progressing to Assistant Director, Corporate Security USA/Asia Pacific.

Treasurer Susan Joseph, Comerica Incorporated Susan Joseph is the Senior Vice President & Director of the Financial Intelligence Department for Comerica Incorporated. She has been a Senior Vice President with Comerica since 2002. In her current capacity, she oversees the Financial Intelligence Department, which includes Operational Risk, Fraud Services and Anti-Money Laundering Compliance for the Corporation. She holds 19 years experience in the industry.

ITAC Board of Directors

Steve Bartlett, The Financial Services Roundtable Steve Bartlett has served as President and CEO of The Financial Services Roundtable since June 1999. The Roundtable represents 100 of the largest integrated financial services companies providing banking, insurance, and investment products and services to the American consumer. Previously, he served as the Mayor of Dallas, Texas (1991-95), a Member of the United States Congress (1983-91), and on the Dallas City Council (1977-81).		Michael Metzger, Genworth Financial Michael Metzger is the Global Operations Controller for Genworth Financial. He is responsible for identifying and managing Operational Risk. He works with operations leaders at Genworth locations in 26 countries to establish and monitor process controls, build business continuity plans, establish fundamental physical and data security disciplines, and manage key supplier relationships.
Mary Biron, Harris N.A. Bio coming soon.		Rod Pittman, BBVA Compass Rod Pittman is an Executive Vice President of Corporate Security at BBVA Compass. He has worked in the financial services and banking arena for the past 27 years in the Audit, Compliance, Security and Consulting professions. He earned his MBA in Finance in 2001 and holds current certifications as a Certified Internal Auditor (CIA), Certified Financial Services Auditor (CFSA), Certified Information Systems Auditor (CISA), and a Certified Fraud Examiner.
John Brady, MasterCard Worldwide Bio coming soon.		William Redmond, GE Capital William Redmond is Vice President of Global and RCF Fraud at GE Capital. Bill is responsible for U.S. fraud management and GE Capital Consumer global fraud, which encompasses 35 countries and multiple consumer finance products including mortgage, auto, personal loan and credit cards. He was formally with Washington Mutual and Bank of America, where he was a senior vice president for retail banking fraud.
Allen Duffin, PNC Financial Services Group, Inc Allen Duffin is a Vice President with PNC Financial Services Group, Inc. He is currently assigned to PNC’s Financial Intelligence Unit with responsibilities for emerging risk/event analysis protocols and oversight of the PNC ID theft victim assistance services. During his career Allen has held management positions in all areas of bank security, including Physical Security, Disaster Recovery, Loss Avoidance and Investigations.		James Resmer, BB&T Corporation James Resmer is currently Senior Vice President and Head of Liability Risk Management at BB&T Corporation, a position he has held since 2004. Prior to joining BB&T, Jim was the Director of Fraud Prevention and Investigative Services for 8 years at Comerica Incorporated. With more than 35 years of experience, Jim has an extensive working knowledge of the financial services and banking industry.
Donald Duggan, Bank of the West Donald Duggan is the Senior Executive Vice President and Chief Information Officer for Bank of the West. He is a member of the Bank’s Executive Management Committee and is responsible for the Operations and Systems Division of the Bank. His areas of focus include Information Technology, Branch Service Center, Call Center, Commercial Loan Servicing and Support, Cash Vault Services, and Wire and ACH Services.		David Rowan, Sun Trust Banks, Inc David Rowan is the Senior Vice President and Director of Enterprise Technology Risk Management for SunTrust Banks, Inc. He is responsible for the Corporate Information Security Program, the Corporate Technology Legal and Regulatory Assurance Program, the Corporate Loss Prevention Program, the Corporate Access Control Program, the Corporate Records Management Program, the Corporate Security Program and the Corporate Business Continuity and Disaster Recovery Program.
Jeannie Fichtel, U.S. Bank Jeannie Fitchel is an Executive Vice President and head of 24 Hour Banking and Financial Sales and ATM & Debit Services at U.S. Bank. This includes five Contact Centers with 1,500 employees in the Consumer Banking Division. In addition, she leads U.S. Bank's ATM banking operations and Electronic Funds Transfer (EFT) network services. Ms. Fichetel is also president of Elan Financial Services, which owns the MoneyPass surcharge-free ATM network.		Tom Shaw, USAA Tom Shaw joined USAA in 2006 and currently has responsibility for Enterprise Fraud and AML Management and is the Identity Theft Officer for USAA. Prior to joining USAA Tom worked for Bank of America for over 16 years. While at Bank of America Tom held several positions such as branch manager, banking center president, small business and private banking lender, and senior vice president overseeing online banking call center and bill payment operations.
Kathy Kauffman, Capital One Financial Corporation Kathy Kauffman is the Managing Vice President of Customer Fraud Protection and Underwriting Operations at Capital One Financial Corporation. She has been with Capital One for the past 15 years and has held a variety of positions in marketing Analysis, Credit Operations, Call Center Operations and Capital One's Product Innovation Center. Kathy has a Masters in Engineering Sciences and Applied Mathematics from Northwestern University.		Chris Shenefelt, Intersections, Inc. Chris Shenefelt joined Intersections in 2003 and was appointed to Executive Vice President of Global Operations in 2008. Previously, Chris held executive and technical positions at AES, Winstar Communications, SAIC and Lockheed Martin. Chris holds a Bachelors degree in Electrical Engineering from Michigan Technological University, a Masters of Electrical Engineering from the University of Central Florida, and a Masters of Business Administration from The George Washington University.
Rob Ward, Synovus Rob Ward currently serves as Chief HR/Admin Officer for Synovus.  Rob’s responsibilities include oversight of Corporate Communications, Facilities and Construction Management, Human Resources, People Development, Training and Corporate Risk Management. His career began in 1985 as Communications Manager for Columbus Bank and Trust Company. Rob served as Public Relations Manager and Director of Advertising before moving to the parent company in 1997 as the Director of Corporate Communications.		Debbie Ward, Wells Fargo Debbie Ward is an Executive Vice-President for Wells Fargo. She provides leadership for Risk Operations/Fraud Prevention Services, which includes Liability Fraud & Claims Management, Loss Management Controls, Loss Strategy & Performance, Prevention & Risk Operations, Division Support, and Business Office. Debbie joined Wells Fargo in 1980 and has held several management positions, including Treasury Services, Quality Assurance, Funds Transfer, Account Analysis, Balance & Controls, and Operational Risk & Transition.
Donald Lundblad, Citigroup, Inc. Donald Lundblad is the Functional Director of Citi Cards North America, Risk and Commercial Operations. His responsibilities include Card Credit Operations, Student Loan Originations, Fraud Early Warning, Citi Identity Theft Solutions, High Risk Account Operations and Commercial Card Operations. Don has been with Citi Cards for the past 9 years. Previously, he was Executive Vice President and Chief Operating Officer for Amerix Corporation.		Leigh Williams, BITS Leigh Williams is the President of BITS. Previously, Leigh was a Senior Fellow at the Kennedy School of Government at Harvard University, in the Mossavar-Rahmani Center for Business and Government. His research at Harvard focused on public and private sector collaboration in the governance of privacy and security. Leigh has worked for many years at Fidelity Investments in various risk management, security and privacy roles, including Chief Risk Officer and Chief Privacy Officer.
Eric Malchodi, State Farm Bank Eric Malchodi is the Chief Risk & Compliance Officer of State Farm Bank. Eric joined State Farm earlier this year. Prior to joining State Farm, Eric rebuilt the credit risk function for mortgage lending for the Lloyds Banking Group based in London, England. He has held key risk leadership positions at Wells Fargo, GMAC, and the former Shawmut National Bank (now part of Bank of America). Before entering banking, Eric practiced law and worked as a CPA.